Why growing teams need a shared WhatsApp inbox

When WhatsApp lives on one phone, sales and support break. Here’s why a shared Cloud API inbox changes the game.

Many businesses start with the WhatsApp Business app on a single phone. It works — until a second salesperson joins, support needs after-hours coverage, or a manager asks “who owns this lead?”

A shared inbox on Meta’s WhatsApp Cloud API keeps one customer-facing number while every agent works from the same live queue: open, pending, and resolved chats, ownership, notes, and templates when the 24-hour window closes.

That’s the foundation velro is built on — so conversations grow the business instead of getting trapped on personal devices.

Learn about shared inbox or request a demo.