One number. Your whole team.

The problem

When WhatsApp lives on one person’s phone, replies stall, hand-offs get lost, and customers hear different answers from different people. Growing teams outgrow a single handset fast.

How velro helps

velro puts every conversation into a shared workspace: open, pending, and resolved views, ownership, private notes, media, and approved templates when you need to message outside the customer-care window.

What you get

• Live queues for open, pending, and resolved chats
• Assign owners, pin important threads, add private notes
• Send media and use Meta-approved templates when the 24-hour window closes
• Customers always message the business number — not an agent’s personal phone

Related features

• Broadcasts & retargeting — Schedule compliant campaigns to groups or CSV audiences, track delivery and replies, then retarget — with opt-outs respected.
• Message templates — Build marketing, utility, and authentication templates (including carousel), preview the bubble, submit to Meta, and sync approval status.
• Chat flows & keywords — Visual flows or keyword rules for welcome, away, and hand-off — then route into CRM when a human should take over.