For support teams

Support that doesn’t live on one phone

Give every agent the same live queue — welcome and away coverage when people are offline, humans when it matters.

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The challenge

What’s breaking today

Support on a single handset means delayed replies, no audit trail, and burnout for whoever holds the device. Keyword chaos and missing hand-offs frustrate customers after hours.

  • Delayed replies when one person holds the phone
  • No clear audit trail or ownership
  • After-hours gaps and messy hand-offs
With velro

How teams work

Connect WhatsApp on Cloud API, invite agents with permissions and working hours, and route chats with assignment. Use chat flows and optional AI for routine questions, then hand off into the shared inbox with context — and keep notes on the thread.

Get there in three steps

  1. Connect WhatsApp

    Official Cloud API — one customer-facing number for the whole support org.

  2. Staff the queue

    Invite agents, set working hours, and auto-assign so chats don’t sit unclaimed.

  3. Automate, then hand off

    Flows and optional AI handle routine asks; humans take over with full thread context.

Modules that matter

Jump into the capabilities this team uses most.

Keep exploring

For sales teams Coexistence Request a demo

Show us your workflow

We’ll map this use case onto a real WhatsApp Cloud API setup for your team.

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