Phone app and team inbox, same number
Where Meta allows coexistence, you can keep the Business app for on-the-go replies while your team works the same chats in velro.
What you need to know
Many businesses already live in the WhatsApp Business app. Coexistence (when Meta enables it for your number) lets that phone experience continue while the same WhatsApp Business Account is also connected to Cloud API software. Chats stay aligned so you’re not choosing forever between “one phone” and “a real team workspace.”
How velro fits
velro supports connecting with coexistence where Meta allows it. During onboarding we help you pick coexistence or a fresh Cloud API path, then invite agents, set assignment, and keep the customer-facing number they already trust.
Key points
- Keep the Business app when Meta coexistence allows it
- Same number for customers — team works in velro
- Guided onboarding for coexistence vs new Cloud setup
- Unread and ownership stay workable for agents on web and mobile
Quick answers
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Is coexistence available everywhere?
Availability depends on Meta’s rules for your number and region. We’ll confirm what applies during setup.
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Will customers see a different number?
No — they keep messaging the business number they already know.
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What if coexistence isn’t an option?
You can still move to Cloud API with velro and run a full shared inbox for the team.
Keep reading
See it on a real WhatsApp setup
We’ll show how Cloud API, coexistence, and your team workflow fit together in velro.
Request a demo