Features AI replies from your knowledge

AI replies

Routine answers, human when it counts

Let AI handle common questions from your knowledge — then pass the chat to an agent with context intact.

Request a demo All features

The problem

Agents burn hours on the same FAQs. Fully automated bots that invent answers damage trust; ignoring automation leaves the queue overflowing.

How velro helps

velro’s optional AI replies from your business knowledge for routine questions, then hands off to a human agent when the conversation needs judgment — keeping the shared inbox as the source of truth.

What you get

  • Answers grounded in your business knowledge
  • Optional — turn on when your team is ready
  • Hand-off to agents when the question needs a person
  • Works alongside flows and the shared inbox

Related features

  • Shared team inbox — One WhatsApp number for the whole team — assign owners, pin threads, notes, and media without chats trapped on personal phones.
  • Broadcasts & retargeting — Schedule compliant campaigns to groups or CSV audiences, track delivery and replies, then retarget — with opt-outs respected.
  • Message templates — Build marketing, utility, and authentication templates (including carousel), preview the bubble, submit to Meta, and sync approval status.

See it on your WhatsApp number

We’ll walk through this workflow on a real Cloud API setup for your team.

Request a demo