Features Chat flows & keywords

Chat flows

Automate the routine. Hand off the rest.

Welcome messages, keyword rules, and visual flows keep customers moving — without leaving agents out of the loop.

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The problem

Repetitive questions and after-hours messages pile up. Pure bots frustrate customers; pure manual reply burns agent time on the same answers every day.

How velro helps

velro combines keyword automation and visual chat flows for welcome, away, and guided paths. When a human should take over, route into the shared inbox and CRM stages so context isn’t lost.

What you get

  • Visual flow builder for guided conversations
  • Keyword rules for fast, predictable replies
  • Welcome and away coverage when agents are offline
  • Hand-off into inbox and CRM when a person should continue

Related features

  • Shared team inbox — One WhatsApp number for the whole team — assign owners, pin threads, notes, and media without chats trapped on personal phones.
  • Broadcasts & retargeting — Schedule compliant campaigns to groups or CSV audiences, track delivery and replies, then retarget — with opt-outs respected.
  • Message templates — Build marketing, utility, and authentication templates (including carousel), preview the bubble, submit to Meta, and sync approval status.

See it on your WhatsApp number

We’ll walk through this workflow on a real Cloud API setup for your team.

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