Features Teams, roles & auto-assign

Teams

Right person, right chat

Scale the inbox with roles, permissions, working hours, and assignment that match how your team actually works.

Request a demo All features

The problem

Without roles and assignment, everyone sees everything — or the wrong person owns a chat. Coverage gaps show up after hours and during hand-offs.

How velro helps

velro lets you invite agents with permissions, define working hours, and auto-assign by member or round-robin so customers get a timely reply from the right teammate.

What you get

  • Invite agents with role-based permissions
  • Working hours for realistic coverage
  • Auto-assign by member or round-robin
  • Clear ownership so chats don’t sit unclaimed

Related features

  • Shared team inbox — One WhatsApp number for the whole team — assign owners, pin threads, notes, and media without chats trapped on personal phones.
  • Broadcasts & retargeting — Schedule compliant campaigns to groups or CSV audiences, track delivery and replies, then retarget — with opt-outs respected.
  • Message templates — Build marketing, utility, and authentication templates (including carousel), preview the bubble, submit to Meta, and sync approval status.

See it on your WhatsApp number

We’ll walk through this workflow on a real Cloud API setup for your team.

Request a demo